Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
Perhaps the highest goodness attainable is a life of service to all mankind. Such an ideal is supported in nearly every page in the Gospels-the parables, the sermons, and the countless acts of service by our Lord Himself. The ideal is not limited to any particular kind of service, nor a given quantity of service. The ideal is accepting life itself as a trust to be used in the welfare of mankind. It is a life that is glad for the chance to be of any help, an attitude that 'service is the rent we pay for our own room on earth.' (Lord Halifax)
Obert C. Tanner
Do not worry in the least about yourself, leave all worry to God, ' - this appears to be the commandment in all religions. This need not frighten anyone. He who devotes himself to service with a clear conscience, will day by day grasp the necessity for it in greater measure, and will continually grow richer in faith. The path of service can hardly be trodden by one who is not prepared to renounce self-interest, and to recognize the conditions of his birth. Consciously or unconsciously, every one of us does render some service or other. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger, and will make not only for our own happiness but that of the world at large.
We talk about social service, service to the people, service to humanity, service to others who are far away, helping to bring peace to the world - but often we forget that it is the very people around us that we must live for first of all. If you cannot serve your wife or husband or child or parent - how are you going to serve society? If you cannot make your own child happy, how do you expect to be able to make anyone else happy? If all our friends in the peace movement or of service communities of any kind do not love and help each other, whom can we love and help?
We lose our life by serving and lifting others. By so doing we experience the only true and lasting happiness. Service is not something we endure on this earth so we can earn the right to live in the celestial kingdom. Service is the very fiber of which an exalted life in the celestial kingdom is made. Oh, for the glorious day when these things all come naturally because of the purity of our hearts... We are truly happy only when we are engaged in unselfish service. Service is what godhood is all about.
Marion G. Romney
O good old man, how well in thee appears The constant service of the antique world, When service sweat for duty, not for meed! Thou art not for the fashion of these times, Where none will sweat but for promotion, And having that do choke their service up Even with the having. . . .
Frequently, we busily search for group service projects, which are surely needed and commendable, when quiet, personal service is also urgently needed. Sometimes the completing of an occasional group service project ironically salves our consciences when, in fact, we are constantly surrounded by a multitude of opportunities for individual service. In serving, as in true worship, we need to do some things together and some things personally. Our spiritual symmetry is our own responsibility, and balance is so important.
Neal A. Maxwell
We can be of so much service to others in many thou-shalt ways. Of course, the problem is that rendering such service takes time, and we are all so busy. Some situations may call for service that somehow seems to be beneath us. Besides, we have other things to do. The thou shalts are so convenient to put off. Who will notice the procrastination anyway? After all, we are not robbing a bank. Or are there forms of withholding that constitute stealing?
Neal A. Maxwell
Nothing disciplines the inordinate desires of the flesh like service, and nothing transforms the desires of the flesh like serving in hiddenness. The flesh whines against service but screams against hidden service. It strains and pulls for honour and recognition. It will devise subtle, religiously acceptable means to call attention to the service rendered. If we stoutly refuse to give in to this lust of the flesh, we crucify it. Every time we crucify the flesh, we crucify our pride and arrogance.
Richard J. Foster
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.
True greatness,true leadership,is found in giving yourself in service to others, not in coaxing or inducing others to serve you. True service is never without cost. Often it comes with a painful baptism of suffering. But the true spiritual leader is focused on the service he and she can render to God and other people, not on the residuals and perks of high office or holy title. We must aim to put more into life than we take out.
J. Oswald Sanders
Remember that every government service, every offer of government - financed security, is paid for in the loss of personal freedom... In the days to come, whenever a voice is raised telling you to let the government do it, analyze very carefully to see whether the suggested service is worth the personal freedom which you must forgo in return for such service.
If you think of the product as a service, then the separate parts make no sense - the point of a product is to offer great experiences to its owner, which means that it offers a service. And that experience, that service, comprises the totality of its parts: The whole is indeed made up of all of the parts. The real value of a product consists of far more than the product's components.
Donald A. Norman
The government in business may waste time and money without rendering service. In the end the public pays in taxes. The corporation cannot waste or it will fall. It cannot make unfair rulings or give high-handed, expensive service, for there are not enough people willing to accept inferior service to make a volume of business that will pay dividends.
Forty dollars for one adult nonrefundable ticket. You're in luck - your bus leaves in a half hour. But there's no dogs, unless that's a service animal.' 'Oh, yeah, ' Call said, with a quick look down at Havoc. 'He's totally a service dog. He was in the service - the navy, actually.' The woman's eyebrows went up. 'He saved a man, ' Call said, trying out the story as he counted the cash and pushed it through the slot. 'From drowning. And sharks. Well, just the one shark, but it was a pretty big one. He's got a medal and everything.